SCOOP UP CO.

Service Policies

Effective date: August 12, 2026

These policies explain what customers can expect from Scoop Up Co. and help us provide safe, reliable, and consistent pet waste removal service.

Service and Pricing

Pricing is based on service frequency, number of dogs, yard size, amount of pet waste, accessibility, and other conditions that affect the time required to complete service. Final pricing will be confirmed before the first visit whenever applicable.

First-Time and Heavy Cleanup

Properties with significant waste buildup may require a first-time or heavy-cleanup charge. If a condition requires a meaningful additional charge, we will communicate it before completing the extra work whenever reasonably possible.

Dogs and Other Pets

All dogs and other pets must be safely inside the home during every Scoop Up Co. service visit. Keeping pets inside protects your pets and our team and helps us provide the safest and most thorough service possible.

Our team will not enter a service area with a loose pet. If pets are outside when we arrive and service cannot be completed safely, the visit may be treated as a missed service and may still be chargeable.

Property Access

Customers are responsible for providing safe and reasonable access to the service area. Gates should be unlocked or access instructions provided before arrival. Customers are responsible for keeping gates, locks, fences, and access points in working condition.

Yard Conditions

We make a reasonable effort to locate and remove visible pet waste. Tall grass, leaves, standing water, mud, debris, landscaping, construction materials, or other conditions may hide waste or make areas inaccessible. We cannot guarantee removal of waste that is hidden or not reasonably accessible.

48-Hour Cancellation and Rescheduling Policy

Customers must provide at least 48 hours' notice to cancel or reschedule a scheduled service. Requests received at least 48 hours before service may be canceled or rescheduled without penalty.

Requests made less than 48 hours before the scheduled service may be subject to a cancellation fee or the full scheduled service charge.

Weather and Unsafe Conditions

Service may be delayed, rescheduled, or canceled when weather or property conditions make service unsafe or impractical, including severe thunderstorms, lightning, flooding, ice, extreme weather, unsafe animals, or hazardous property conditions. Customers will not be charged a cancellation or rescheduling penalty when Scoop Up Co. makes the change for safety reasons.

Missed Service

If Scoop Up Co. misses service because of an error on our part, we will make reasonable efforts to reschedule or appropriately address the affected charge. If service cannot be completed because access was not provided, pets were left outside, or another customer-controlled condition prevented service, the visit may still be chargeable.

Waste Disposal

Pet waste collected during service is securely double-bagged using scented bags and placed in the customer's accessible outdoor trash receptacle. Customers are responsible for providing reasonable access to an outdoor trash receptacle on service day.

If the customer's outdoor trash receptacle is not accessible, Scoop Up Co. will leave the sealed double-bagged waste in a safe, reasonable location on the customer's property. The customer will be notified of the location in the service-completion notice whenever reasonably possible. Scoop Up Co. does not routinely transport collected pet waste away from the customer's property unless separately agreed.

Household trash, landscaping debris, hazardous materials, and waste unrelated to the agreed service are not included unless separately agreed.

Payments

Payment is due according to the selected service plan. Recurring customers may be required to maintain a valid payment method. Future service may be paused if an account becomes past due.

Recurring Service

Recurring service continues according to the agreed schedule until canceled. There is no long-term contract unless separately agreed to in writing.

Property Damage

We make reasonable efforts to treat every property with care. Customers should tell us about fragile, damaged, hidden, or unusual property conditions. Suspected service-related property damage should be reported promptly so we can review the situation.

Satisfaction Concerns

If you believe an area was missed during service, please contact us as soon as reasonably possible. We will review the concern and, when appropriate, arrange to correct the affected area.

Photos and Marketing

Photos or videos taken specifically for advertising, social media, or promotional purposes that clearly identify a customer's private property will only be used with permission.

Promotions

Promotional offers are subject to the conditions advertised with the offer. Unless otherwise stated, promotions are limited to eligible new customers, limited to one per household, cannot be combined with other offers, have no cash value, and are subject to availability.

When offered, the $10 First Cleanup Special is limited to the first 24 eligible new customers and may exclude excessive buildup or properties requiring significantly additional labor.

Contact

Questions about these Service Policies may be sent to Scoopupco@Outlook.com or 512-680-6212.

These policies are a general business-policy starting point and are not a substitute for legal advice.